For CAB meeting, one or twice per week is not so important as long as we understand and know how to handle the change. For me, once is enough and we shall not have too many changes per week. All change must be properly plan on resource and well aware of other impact. For urgent change must be communicated to all customers to inform us earlier at least 1 week so we can properly plan resource and get back to them (note, we need to manage internal change an external change at the same time so we do need to consider the implementation). For changes which has known to be minor or no impact shall not bring to the call (this will be defined in deep dive).
For this particular incident, it should be known by the change owner that he/she should have raised to K.Supparat (For product impact) or K.Chai (for Data Center impact) as we already agreed in previous meeting.
Please remember that we must consider the impact to the customer first. The ticket owner must aware that if the change isn’t approved within proper timeframe(with some reason), the case should be raised to senior managers for urgent consideration to minimize impact to the customer. Then, we can discuss internally on the case.
We shall have a clear picture on CAB operation after our deep dive on CAB on this Thursday. Meanwhile, we shall follow the same principle as agree earlier on how to handle the Change.
For CAB meeting, one or twice per week is not so important as long as we understand and know how to handle the change. For me, once is enough and we shall not have too many changes per week. All change must be properly plan on resource and well aware of other impact. For urgent change must be communicated to all customers to inform us earlier at least 1 week so we can properly plan resource and get back to them (note, we need to manage internal change an external change at the same time so we do need to consider the implementation). For changes which has known to be minor or no impact shall not bring to the call (this will be defined in deep dive). For this particular incident, it should be known by the change owner that he/she should have raised to K.Supparat (For product impact) or K.Chai (for Data Center impact) as we already agreed in previous meeting. Please remember that we must consider the impact to the customer first. The ticket owner must aware that if the change isn’t approved within proper timeframe(with some reason), the case should be raised to senior managers for urgent consideration to minimize impact to the customer. Then, we can discuss internally on the case.We shall have a clear picture on CAB operation after our deep dive on CAB on this Thursday. Meanwhile, we shall follow the same principle as agree earlier on how to handle the Change.
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