Deming (1986) has stated that “in God we trust - all others must use data.” This statement emphasizes the importance of management techniques, tools, and systems that compose the “hard” side of TQM. Using the definition given by Goetsch and Davis (1994) management tools are means of “collecting and displaying information in ways to help the human brain grasp thoughts and ideas that, when applied to physical processes, cause the processes to yield better results” (p. 382). The quality management literature provides a wide range of quality management tools, techniques, and systems. Some of them are quite simple, while others are more complex. Table 1 shows the “hard” aspects of TQM most commonly found in Quality Management Literature.