Grooming Long-term Partnerships
What is the secret to successful long-term relationships? The Henkel Malaysia team share some tips with us on how they have maintained a flourishing partnership with SCA for over a decade.
Henkel Malaysia has enjoyed a long and successful partnership of over ten years with SCA Group, a global hygiene and forest products company. The business has grown over the years, and today, all products under SCA sold in Malaysia today are produced at Henkel’s Industrial Adhesive plant in Shah Alam.
The team has enjoyed success with the customer over the years and attributes it to:
1) Dedicated and specialized local team
2) Understanding and outperforming SCA’s expectations
3) Total involvement of the entire Henkel organization from Manufacturing to Quality Control, Supply Chain to Sales and Technical Service