Moreover, the increasing availability of health information in an easily accessible digital format [26], along with the decreased time health providers have in fewer moments of direct patient-provider interaction are changing the health education and information delivery paradigm. Mobile phones have been rapidly and widely adopted among virtually all demographic groups and are increasingly used as a platform for delivering programmes to support the achievement of health objectives, commonly referred to as mHealth [27].
มีปฏิกิริยาต่อกันและกันระหว่างผู้ป่วยและผู้ให้บริการโดยตรง[25]