How Call Center Services Work
Call center services have features geared toward making your customers' experience the best it can be. All of the services we reviewed allow you to decide how you want your phones to be answered, and you can provide a script for agents to follow so that your customers are given accurate information every time they call in. Most call center services also give you online access to your account where you can check your messages. With some, you can view call reports or listen to recordings of calls, as well.
It is important to be sure that you're eligible for the services offered by these call centers. Some call centers have minimum call volume or invoice requirements you have to meet in order to work with them. These requirements may be too high for the call volume your company has, so be sure to check that your needs are in line with the requirements of the call centers you're considering. Some services, like Xact Telesolutions, don't have minimum requirements, so it's a better option than some if your business doesn't have a large call volume.
Most of the services we reviewed charge per month, and the plans work on a month-to-month basis. This means that if you purchase more or fewer minutes than you end up needing, you can change plans when a new month on your service cycle begins. TeleDirect lets your minutes roll over from one month to another, so if you buy more minutes than you need in a month, you can use those minutes in the future.
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