By booking the Hotels via the Website are also now backed up with our reservations guarantee. If your confirmed reservation at the hotel (for which you have been issued a booking confirmation) is not available or cannot be honored when you arrive to check-in and no other room types that you had booked are available, immediately contact our Customer Service at the contact number(s) listed on your hotel booking confirmation. Our Customer Service will arrange a room at another convenient and comparable hotel. We will cover your communication costs to our office, transfer fees and offer you a 10% discount on your reservation total amount.