Samitivej Sriracha is committed to continuous improvement in order to provide standard health care as per the professional standard. They primarily adhere to the benefits, expectations, and satisfaction of their customers.
In addition, Samitivej Sriracha Hospitals’ aim is to provide exceptional service, with an emphasis on being customer centric. Their services cover the physical body, the mind, the emotion, and social aspects while adhering to the professional ethics.
To achieve the above objectives, the management committee at Samitivej Sriracha Company Limited pledge to set up a Quality Assurance System for their Services using the National Hospital Accreditation (HA) Standard as reference for quality requirements, also applying to use quality international of JCI Standard.
Quality and Confidence in Service is considered to be the responsibility of every employee. Therefore, the hospital announces the use of Work Procedure, Quality Plan, Work Instruction, and Work Manual for every type of work in the organization that impact the quality of their service. Every employee must adhere and strictly follow the Work Procedure, Quality Plan, Work Instruction, and Work Manual to ensure adequate preparation as well as fast and efficient action in order to prevent and solve various issues, including preventing the reoccurrence of the issue or ensuring a more satisfactory outcome. In addition, the Work
Procedure, Quality Plan, Work Instruction, and Work Manual that are used in this Quality System receive proper maintenance, review and revision to ensure it is always up-to-date and efficient. The continuous improvement philosophy will be adhered to by everyone in the organization to demonstrate the importance and permanence of the Company’s Quality System.
The key to achieving this quality goal is the management team’s determination, consolidation of power, presence of harmony, and company-wide training such that every employee is informed, understands, and seriously and genuinely conducts according to the Quality Policy, whether it’s directly and indirectly.