This book describes proven methods of quality management currently being applied in many companies. The publication is about how to effect TQM implementation in all areas - from programming and computing, to operations and personnel, to every other facet of the IS effort. The user guide shows how links can be forged between overall business strategy and TQM implementation. It is a comprehensive, down-to-earth, and process-oriented resource for managers at every level of TQM sophistication, arranged by major management topics.