The time required to complete a service call varies according to
the difficulty of the problem.
Parts needed for most repairs are kept in a storage room at the complex. However, for certain types of unusual problems, a trip to a local supply house is necessary.
If a part is available on site, the maintenance person finishes
one job before checking on the next complaint.
If the part is not available on site and any other calls have been received,
the maintenance person will stop by the other apartment(s) before
going to the supply house.
It takes approximately one hour to drive to the supply house, pick up a part, and return to the apartment complex. Past records indicate that, on pproximately 10% of all calls, a trip must be made to the supply house.