Hello Rungfar,
I think Raymond similar to my role would have difficulties as to get updates from my Credit and Accounts team.
Usually I will do the bridge and send a note to PartnerAR PartnerAR@opentext.com chasing on your accounts status and request release of credit line.
I believe Sonjai and you can also use this PartnerAR email alias to quickly find out what happened when on credit-hold.