The TH team recently discovered an issue on the ALS member limit setup for Staff. The impact of the error has caused the system to miscalculate employee spend limit and the staff found some employees already exceeded the quarterly quota.
The system calculates the start date, End date of the Quarter, and then checking the sales limit within these dates a start date. Briefly, the current setup of ‘1Q’ 1 Quarter calculate 3 months from first setup date + 1 day. The result is system is calculating 1 day less for each quarter, and it propagates to every next quarter. Example: if a sale transaction is made on Sep 29th , system is verifying the limit against transactions made with in July 3rd to Oct 3rd, but actually it should be verified against sale made with July 1st to Sep 29th.
L2 has provided a solution by changing the setup to ‘CQ’ Current Quarter at the test system for Malaysia, Thailand and Singapore.
Therefore, please check on the setup at the UAT system –
1. perform some sales transactions using selected members;
2. check the till screen on the right panel for the remaining limit;
3. Run report 21 Discount Limit Tracking report.
a. You could run back date report for last quarter, select the appropriate as at date
b. Select ‘show discount details’ to see transaction details
c. Note that during ALS migration, we also imported the RBO transactions and it will also be included as a summary
The TH team recently discovered an issue on the ALS member limit setup for Staff. The impact of the error has caused the system to miscalculate employee spend limit and the staff found some employees already exceeded the quarterly quota.The system calculates the start date, End date of the Quarter, and then checking the sales limit within these dates a start date. Briefly, the current setup of ‘1Q’ 1 Quarter calculate 3 months from first setup date + 1 day. The result is system is calculating 1 day less for each quarter, and it propagates to every next quarter. Example: if a sale transaction is made on Sep 29th , system is verifying the limit against transactions made with in July 3rd to Oct 3rd, but actually it should be verified against sale made with July 1st to Sep 29th.L2 has provided a solution by changing the setup to ‘CQ’ Current Quarter at the test system for Malaysia, Thailand and Singapore. Therefore, please check on the setup at the UAT system – 1. perform some sales transactions using selected members; 2. check the till screen on the right panel for the remaining limit; 3. Run report 21 Discount Limit Tracking report. a. You could run back date report for last quarter, select the appropriate as at dateb. Select ‘show discount details’ to see transaction detailsc. Note that during ALS migration, we also imported the RBO transactions and it will also be included as a summary
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