TY25641 can not be accepted as failure part.Please change the failure part to the correct part which has failed(had scratches on it).
If this claim has been approved and you believe an adjustment is required for Labor/Diagnostic/Parts/Other Credits, please perform the Adjust Credit process detailed in the User's Guide. Claim will be reviewed for possible reconsideration
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If this claim was returned, please act upon all processor questions in the Comments section and/or system messages (please click on the Display Messages button under the Actions section in JDWS), revise and resubmit the claim
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If this claim was rejected, please see the above reasons as to why this claim was rejected. Please review the referenced section(s) of the WAM/SAM/Warranty Statement for policy clarification. If further explanation is required, please discuss with your Company customer support representative.