Shop staff abuse[edit]
On March 21, 2012, the Swedish investigative journalism television program Uppdrag Granskning (from Sveriges Television) reported stories of 25 Zara employees, both shop managers and staff, that testified about severe abuse and terror against Zara employees in Sweden and Europe. Zara's representative responded that the company will investigate and solve these problems. The union of shop workers, Handels, responded that Zara had promised improvement and was breaking its legal agreements and Unionen, which organises white-collar workers such as shop managers, called Zara's management style "management by fear".