Many problems have occurred in my dealings with Safeway Cockpit repair shop in attempting to repair my Toyota Yaris. I was told to bring it in after the festival in May. Then because of my schedule and the shops, we began work on the Yaris in early July.
I was assured in seven days that I could pick the car up. On the following Wednesday I was called and told I must wait until the next day. Than Thursday I was called and again told to wait another day. Friday I was called and told to wait until Saturday to pick up the car.
When I arrived to pick the car up at 4:30 pm, I saw that the car was not finished. The inside seats were dusty and dirty. Chrome pieces were not reattached , and two chrome pieces had not been ordered as yet. The outside white paint had glue smudges from fingers in many places and yellow glue was easily seen in every area where they worked to glue moldings back on.
There were areas not repaired or painted. The front skirt had many areas of damage as did the left side skirt Seams were wide in one area yet tight in another, which did not match the other side of the car. He said he would fix this. The new paint did not match the original paint. The new paint has a yellow tint, while the original is obviously whiter. The hood had two dents in it. The left lower skirt was not painted and had it's rubber damaged when they removed the skirt and then put it back on after painting the left damaged door. I am sending a picture of this along with one showing a scratch on a plastic part, next to the right side mirror they replaced. It appears the plastic was damaged along with the mirror but the plastic was not replaced.
I was told I would need to buy one of their batteries because mine was no longer good. I said they must have left a light on, but he said this did not happen. He said that my one year old dry battery was already bad when I brought the car to him. The motor would shake when running. He told me it was like that already, but this is not true also. This is unprofessional work and customer relations in so many ways.
I am sending a picture of a clock with a picture of a girl next to it. This is where I had to pick up my car and look it over for problems. My girlfriend asked why this picture was there. I do believe it is inappropriate.
I have had repairs done at the Toyota dealerships with quality workmanship and pleasant results. This experience with cockpit has been such a inconvenience and such a. disappointment compared to any experiences I have had with Toyota. This unprofessional company, with it's low quality standards, creates much inconvenience for it's customers.
Your companies reputation is affected by situations like this and you need to know what is happening.
I am told by Cockpit that your representative must visit the Yaris to inspect it and authorize further work. Could you please see to it, that this work is done in a timely manor?
Thank you for your help in this situation.