6.3 Change Management Arrangements
6.3.1 As part of the Concessionaire's Integrated Management System the Concessionaire shall ensure that Change Management procedures are in place to effectively manage changes within the operational and maintenance areas. The Change Management procedures shall address changes to organisational structures, system processes, maintenance, procedures, maintenance schedules and system design or configuration (including software changes) and will require the following key elements to be addressed:
(a) Each change request shall identify a manager or engineer responsible for progressing that change and any required change management documentation;
(b) Each change shall be numbered sequentially and entered on to a change control register;
(c) Each change shall have a data file opened where all correspondence and documentation related to that change shall be kept;
(d) Standard change management documentation shall be produced and used as a guide to the management of the change at each stage;
(e) The change management documentation shall guide the responsible engineer or manager through the necessary risk assessments and regulatory check/permissions and ensure that they have been completed, prior to the change being implemented;
(f) The change management documentation shall ensure that all stakeholders have been consulted or informed of the change (and their approval as appropriate sought and obtained) prior to implementation of the change;
(g) The references of any documentation produced in developing the change shall be recorded on the change management document;
(h) The Concessionaire's Engineering and Maintenance Director, the Systems Assurance and Risk Manager and the HSQE Director shall be required to sign off all changes prior to implementation;
(i) If required, a formal Change Proposal shall be made to MRTA; and
(j) Each change to system processes, procedures or configuration addressed by the Change Management Procedures shall generate an auditable trail, where the progress of the issue may be traced from its origin to the resulting action and notification of all affected staff, passengers and/or other stakeholders.