It is my pleasure assisting you via telephone earlier. Regarding to your request to a Luxury Room, please allow me to clarify the room types accordingly for your reference. Actually, Grande Room, Premier Room and Luxury Room are physically the same – the difference are on the floor and benefits.
For this stay, I am very delight to upgrade from a Grande Room to a newly refurbished floor at the highest level we can provide due to the higher floor is not refurbish as yet. Moreover, I will assign a lake view for the this wonderful stay.
Looking forward to Mr. Richard visit and please be ensure that he will have the most wonderful with an exceptional services from our associates.