Feedback lets us know how we are doing. It can be
used in our everyday work to see if we are meeting
expectations. If you have set a developmental goal,
it reinforces the changes you are making – it
encourages you to continue. If you are in a new job,
it will help you understand whether you are learning
the new skills that are required.
We must, however, be proactive in creating a positive
feedback atmosphere. It is one part of our culture
journey.
We recommend the use of the Centre for Creative Leadership’s “SBI Model” (Situation, Behaviour,
Impact). The model:
y Provides a framework for structuring information.
y Helps us provide feedback which is specific and helpful.
y Is a safe way to give feedback.
The model is very simple and thus easy to remember and use. To give feedback this way, you
describe the situation where the behaviour occurred, then you describe the behaviour that you
observed, and finally you describe the impact the behaviour had on you or the group