Business process. Variations in the process rationale, sequence of steps, or methods used for performing particular steps
Participants. Better training, better skills, higher levels of commitment, or better real-time or delayed feedback
Information. Better information quality, information availability, or information presentation
Technology. Better data storage and retrieval, models, algorithms, statistical graphical capabilities, or computer interaction
Product and services. Better ways to evaluate potential decisions
Customers. Better ways to involve customers in the decision process and to obtain greater clarity about their needs
Infrastructure. More effective use of shared infrastructure, which might lead to improvement
Environment. Better methods for incorporating concerns from the surrounding environment
Strategy. A fundamentally different operational strategy for the work system