All,
So the idea here is that we work together to improve our business especially with regard to specifications, quality, material usage, customer service and as below, on time delivery (OTD). OTD of samples is equally important as production orders. This will lead us to improve our sales.
We need to continuously monitor all areas that may make the deliveries late. Each month we will look at our performance against target in our monthly KPi meeting. The below email is the type of data and discussion we should be having in those meetings and it is welcome on email as we work together.
We must ensure that we report on these KPi’s on time. The meetings are team meetings and will be constructive, with actions to improve our performance throughout the business. The KPi meeting will probably be no earlier than the 3rd week of the month because of the data collection and assessment process.
Part of this process is to improve the usefulness of our system reports so that we can easily and quickly resolve any problems. For instance for the WFS we have Dibs re-writing the report to show the exact material that we are waiting for. Any areas of improvement you can see, please inform your line manager.