Zotero is by no means a perfect
program. To get the most out of it
requires that libraries be prepared to
offer a new type of technical support
that relies on using the Zotero official
forums rather than calling an official
help line. While it works with many
sites, there are still some important
online resources where downloading
citations requires workarounds that
detract from the simplicity of the core
design. However, it is constantly
improving and because it is opensource
one of the factors that helps it
improve is the amount of support it
receives from the wider community of
users. Just by promoting Zotero libraries
will be helping to make it better.