Examples of External Communications in the Workplace
by Tara Duggan, Demand Media
External communication typically includes email, brochures, newsletters, posters, advertisements and other forms of multimedia marketing designed to attract customers, partners and suppliers to conduct profitable business transactions. Unlike internal communications, directed at employees to explain policies and procedures, external communication devices promote sales and publicity, generate sponsorship, announce events, products or services and support branding. Marketing professionals use persuasive techniques to influence others in their external communication strategies.
Communication about Price
Companies communicate the price of their products and services by using advertisements in print media and on television, radio and the Internet. Offers, such as buy-one-get-one-free tactics, typically increase sales. Other incentives, such as bonus points or coupons, help generate customer loyalty by getting consumers to buy products at a reduced price. Additionally, companies send email messages to offer discounted prices, free samples and joint promotions with other companies using vouchers and financing deals.
Communication with Channels
By communicating with customers through direct marketing channels, distributors or business partners, companies enable sales and delivery of their goods and services in ways that end up providing benefits for each party. Companies target partners and suppliers with offers of reduce prices using communication mechanisms such as brochures, functional specifications and selling guides. Through external communication documents such as requests for proposals or statements of work, companies set up business relationships allowing them to prosper in a complex, global marketplace.
Related Reading: How to Resolve Cultural Communications in the Workplace.