The second key question of this study aimed at identifying key HR challenges hindering
or preventing the employment of persons with disabilities in Canada’s hotel industry. The
complexity of defining disabilities, the limited legal pressure and control of providing
employment opportunities for person with disabilities, and the limited awareness,
understanding, and communication between persons without a disability and people with
a disability within the participating hotels seem to limit the attraction and integration of
persons with disabilities. Further, a number of traditional hotel industry-specific
characteristics and hotel employers/managers’ preferences for aesthetic and self-presentation
skills might hinder in particular the recruitment of persons with disabilities.