Isabelle Bush (Skinnydip London)
Oct 11, 10:57 BST
Hi there,
Thank you for your email, and I am sorry for any concern caused with your order.
I have looked up your order details and can see that your order has not been sent out as we are still awaiting a response from the following email sent on the 19th September, please read over and reply as appropriate -
Skinnydip London
Hey!
Thank you for shopping with Skinnydip. Unfortunately, we have been unable to verify your name and address with your bank. We make it our priority to try and ensure that our customers don’t fall victim to fraud, so to get your purchase on its way to you we need a few extra details.
Can you please confirm your order by sending us a picture of your physical bank card and photo ID. This needs to clearly show your name and address which matches back to your order. For your own security please make sure that only the last 4 digits of your bank card are visible in the photograph before you email it to us.
Please note that under the Data Protection Act, none of the information or documents you send will be shared or sent to third parties. You can find more information about our privacy policy here: http://www.skinnydiplondon.com/pages/privacy
Apologies for any inconvenience caused, I look forward to your reply so we can resolve this as soon as possible.
Kind Regards,
Izzi at Skinnydip