Dear Khun Aom,
Trust you have been assisting Ms. Jeena with her work VISA and help to avoid the lengthy unnecessary steps of leaving country and return due to extra cost and extra time wasted.
If this is misunderstanding please advise. If this employment was done directly from Italasia Samui branch. The branch manager then will have to help assist to inform HR based in Bangkok as well to avoid problem such as this and faster actions.
There is a solution of doing this document Jeena. Please let K Aom handle this ka.
Best Regards,
Fa Benedetti