At the same AGM, IATA members unanimously endorsed a set of core principles on consumer protection regulation, following a proliferation of uncoordinated and extra-territorial passenger rights regimes. The core principles called on governments to develop consumer protection regulations that are clear, unambiguous, aligned with international conventions, without extra-territorial implications, and comparable to regimes in place for other modes of transport.
As well as ensuring the correct regulatory protection, IATA continued to focus on the passenger experience. Improvements such as boarding passes on smartphones and the self-tagging of luggage have become commonplace thanks to the Fast Travel project. Choice now typifies a journey, from booking to destination.