79. The phrase"make a fuss" (ine 6) means
1. worry
2. argue
4. boast
3. protest
80. The phrase-bogus shoppers" (line T refers to
1. women hired to check service in stores
2. those who own a company called Chequers
3. Checkmates doing the shopping in big stores
4. housewives who go shopping to test out service
81. The word"which" (line 9) refers to 2. stores
1. reports
4. Checkmates
3. programs
82. we learn from the extract that most British people
1. are patient with poor service in supermarkets
2. like talking about bad shop assistants the most
3 don't mind talking about increasing poor service
4. enjoy shopping at the supermarket on weekends
83. It can be inferred that the staff training program will result in 2 generating higher profits
1. better working condition
4. increasing employee morale
3. improving customer service
2. generating higher profits