Each day, the Sofitel Ambassadors as our employees are called, welcome customers and let them share in the experience of our hospitality and “handmade” service. Among these Ambassadors, our receptionists are passionately devoted to excellence for our guests’ satisfaction, whether it’s a friendly hello, a restaurant suggestion, or fulfilling an exceptional request. In addition, as part of its Human Resources programme, Sofitel offers its employees a tailored career development plan called the “Ambassadors Programme”. Aimed at our 27,600 employees, it gives personalised support to our teams on a professional and personal level. This three-part programme aims to attract talented people, retain them through specialised training, and offer them career opportunities.