"When we're faced with change," says Tom Miller, a sales-training consultant, "salespeople will automatically focus on what they must give up. To them, virtually all change will be perceived as loss. That's why good sales managers add value when it comes to selling the pain of gain. They help the salespeople vividly imagine the raisins in a huge cake, and then they will tell them that they will lead them personally through a potentially unnerving gauntlet that ultimately gets them unscathed into a big cake factory.