understanding and application of safe food handling practices as required by legislation of the
host country and the host enterprise
• appropriate personal presentation
• excellent levels of product knowledge for food and beverage items
• selling skills, interpersonal skills, negotiation skills, conflict resolution and complaint
management skills
• ability to work cooperatively with other staff
• ability to describe and differentiate between standard service styles, menu options, table set
ups, dining room layouts and service areas
• ability to describe and differentiate between a nominated range of service wear, crockery,
cutlery, glassware, table accoutrements, dining furniture and equipment