This time we already process to cross check with internal systems and we found out that FWD systems now already fill in to set up the commission rate to pay for TMB was not correct.
However, the report summary in the end of every month that TMB received the paper scanned and facesheet by K.Achiraya was correctly ka, we already cross check twice time before submit to accounting dept. to pay the commission ka.
So on the KPI report part , we have to investigate for this problem firstly and will update for how to solve this problem ASAP ka.
Apologize for inconvenience case that occurred ka.
Thank you so much ka.