Process can be defined as the steps
in which healthcare is delivered.1 As
it relates to the CONE teams, process
involved the teams examining
ways to stay well informed about
quality indicator data, being able
to explain data trends, identifying
possible causes and barriers hindering
the success of the process, and
developing clinical area-specific
action plans based on the data.
When we established the CONE
teams, we invited each team to a
workshop to learn details about the
background of the quality indicators,
how indicators relate to Magnet, and
the achievements needed for Magnet
redesignation. The teams were
required to complete a preworkshop
assignment, which included analyzing
their monthly graphs related to
the three categories of NSIs. This
analysis by each CONE team was
critical to the team’s identity and
became the basis of the action plans
for each clinical area.