Sometimes, the head of department or head of division can contribute to the unsatisfactory behavioural pattern
of staff. The type of head that is prone to this tendency is the one who either wants cheap popularity or
ignorantly refers to himself as a human relationist. The head who wants cheap popularity is usually one that
nurses a high ambition. He is the one that leads a pressure group and who is reluctant to punish erring staff, but
is quick to praise even an average member of staff. The basic tenet of the human-relations school of
management is that systems and subsystems are inter-dependent and that such a relationship should be
fostered among the members of staff so that an organisation is largely conflict-free. This is not the same as
being over-indulgent and refusing to deal with problem staff. The human relations approach is not the same as
wishing to be "nice". Failure to understand or having a complete lack of knowledge of the basic failure
encourages a behavioural pattern that is out of the ordinary.