Like in any communication process, it is normal that interferences and barriers occur and make the
communication process difficult..The complexity, of the causes determining the difficulties and the barriers
related to the communication process, make compulsory, within the respective systems, the existence of the
possibility of regulation; adaptation; and transformation. The main factor, of this regulation, is represented by the
feedback which allows the receiver, in this case the citizen, to emit his / her reactions and, the sender, id est the
public servant or the spokesman of a public institution (prefect, mayor, consul, etc.) to register them. In this
process, the received feedback can be used as a remedial measure.