Ethics in selling tourism products
In dealing with a potential customer the most important thing is to be honest and accurate
about the information provided. The customers want to feel secure and trust the agent. If he
does not have certain information at the moment, the best thing to do is to apologize. It is
extremely important to keep the promise and find an answer, otherwise, the damage could
be immense: once lost, the customer’s trust is more difficult to regain.
Comparison of competitive products should be done realistically and fairly. Criticizing others
can easily cause damage to our selves, and it is not ethical. If the seller of the tourism product
has any doubts concerning its quality or there is a possibility of its cancellation, he should warn
the customer immediately. This way the any potential negative effects will be greatly reduced.
It is also risky to try to persuade the customer to pay for additional services, which most
likely he will not need. The problems arise when it comes to complaints and demands for
compensation. That is the defining moment which clearly shows how big of an effort the
company is ready to make in order to preserve its good reputation.
Ethics in selling tourism productsIn dealing with a potential customer the most important thing is to be honest and accurateabout the information provided. The customers want to feel secure and trust the agent. If hedoes not have certain information at the moment, the best thing to do is to apologize. It isextremely important to keep the promise and find an answer, otherwise, the damage couldbe immense: once lost, the customer’s trust is more difficult to regain.Comparison of competitive products should be done realistically and fairly. Criticizing otherscan easily cause damage to our selves, and it is not ethical. If the seller of the tourism producthas any doubts concerning its quality or there is a possibility of its cancellation, he should warnthe customer immediately. This way the any potential negative effects will be greatly reduced.It is also risky to try to persuade the customer to pay for additional services, which mostlikely he will not need. The problems arise when it comes to complaints and demands forcompensation. That is the defining moment which clearly shows how big of an effort thecompany is ready to make in order to preserve its good reputation.
การแปล กรุณารอสักครู่..
