3.1.3. Alignment between importance of decision areas and impact of marketing science
To examine whether the impact of marketing science on decision areas is aligned with the importance of the decision area to managers, we plot the importance against (managerial perceptions of) impact in Fig. 3. Considering the differences in importance as well as perceived impact across managers from different types of firms, we present the B2B and B2C plots separately. (We have not included the plots for firms that do both since these largely lie between the two).
Both plots indicate that, by and large, the impact of marketing science is aligned with the perceived importance of the decision area. The most notable examples of under-performance are sales force management and service/product quality for both groups, relationship management for B2B, and advertising and channel management for B2C.