Note
17. In the water and sanitation sector, only 17 percent of households in Karnataka and 5 percent in Uttaranchal had complained about poorly function- ing water resources. In the watershed development sector more than 60 percent of organizations had functioning complaint systems. In Karnataka, all complaints were dealt with. In Uttaranchal, one-fifth were not. Figures and effectiveness varied by intervention in women’s development and empowerment but, on average, more than half of all organizations had functioning complaint systems and only about 15 percent of complaints were not attended to (Alsop 2004, volume 3, parts 2, 4, 6).