The KBR in the EFQM model attempts to measure what the
organisation obtains in relation to its strategic results and planned
yield. More specifically, the strategic key results of the economicefinancial
type (sales volume, share or dividend prices, gross
margins, share profits, profits before interests and taxes or operating
margin), as well as those of a non-economic nature, are
analysed (market share, time of launching new products, success
indices and process performance), which indicate the success of
implementing the strategy. The positive relationship between KM
and financial results has been confirmed in the study by Huang and
Shih, (2009). More specifically, Tarí and García Fernandez (2013)
reach the conclusion that the processes of creation, storage,
transfer and application of knowledge influence economic results
through greater product diversification, greater client loyalty and
increased automatic control over the work.
The key economicefinancial indicators (treasury, depreciation,
maintenance costs and credit qualification) and non-economic indicators
(performance of processes, partners and suppliers,
external resources and alliances, buildings, equipment and materials,
technology, information and knowledge) are used by the
organisation to measure its operational efficiency. Hence, studies
like those of Davenport and Prusak (1998) and Tarí and García
Fernandez (2013) indicate how KM helps improve the operational
results through the development of a global vision of the company,
empowerment, improvement in decision-making, reduction of errors,
teamwork or the training and qualification of the workers.
Therefore, the following hypothesis is proposed: