Once again, pls note we arranged this shipment under China customs's instructions strictly and formally without any problem.
We also consulted our lawyers, all operations are valid and legal.
We can't continue to keep lossing.
As your partner,Trans-China already gave high levers of responsibility.
We didn't charge your deposit, but pay the duty for you in advance.
Till now, we haven't collected cost back ,let alone the profit, but already spent too much energy and money on it.
Pls noted again the present serious problem is the crazy increased demurrage fee daily.
Pls give us your attitude to solve this problem, not just claim.
We already explained all to you. If you don't believe, you can ask AGL SHA to investigate.
Here is the reply on your below questions.
1)The customs don't have any official letter to inform to ship back. And it's also impossible for them to issue it.
They only informed face to face in their operation window.
2)Are you sure your end have no responsibility for delay?
a) You didn't provide the full docs although we pushed many times. Finally the invoice/contract is made by ourselves.
b) The HS CODE you provide is wrong. It resulted in the docs was returned from customs.
c) The cargo value is not correct, far different from market rates. It resulted in the docs was returned from customs.
d) Pushing you to pay tax twice ,one time is before customs inspection, another time is before commodity inspection.
You can check how long we wait for you and how often we pushed you.
For the delay of customs's low efficiency, we can't control.
Trans-China already tried best to avoid any delay, but all unnecessary delay is from your end or client.
3) I already explained the real reason to you many times ,I don't know how to explain more.
case 1) Customs did open the container, and found the cargo has no label. In this situation, the client have to pay high duty, but we solved it finally ,so customs inspection is passed.
case 2) We confirmed to submit correct information to the customs. If not, how can the customs accept this cargo?
The reject reason is disqualified cargo for import.
Pls note the rejection is not by customs ,but by Commodity Inspection Bureau.
You can ask AGL SHA to recheck for you.
4) This shipment is nominated by you. So all the payment is only between Glovision and Trans-China.
The problem between you and the client should be solved in your end.
Once again, pls note we arranged this shipment under China customs's instructions strictly and formally without any problem.We also consulted our lawyers, all operations are valid and legal.We can't continue to keep lossing.As your partner,Trans-China already gave high levers of responsibility.We didn't charge your deposit, but pay the duty for you in advance. Till now, we haven't collected cost back ,let alone the profit, but already spent too much energy and money on it.Pls noted again the present serious problem is the crazy increased demurrage fee daily.Pls give us your attitude to solve this problem, not just claim.We already explained all to you. If you don't believe, you can ask AGL SHA to investigate.Here is the reply on your below questions.1)The customs don't have any official letter to inform to ship back. And it's also impossible for them to issue it. They only informed face to face in their operation window.2)Are you sure your end have no responsibility for delay? a) You didn't provide the full docs although we pushed many times. Finally the invoice/contract is made by ourselves. b) The HS CODE you provide is wrong. It resulted in the docs was returned from customs. c) The cargo value is not correct, far different from market rates. It resulted in the docs was returned from customs. d) Pushing you to pay tax twice ,one time is before customs inspection, another time is before commodity inspection. You can check how long we wait for you and how often we pushed you. For the delay of customs's low efficiency, we can't control. Trans-China already tried best to avoid any delay, but all unnecessary delay is from your end or client.3) I already explained the real reason to you many times ,I don't know how to explain more. case 1) Customs did open the container, and found the cargo has no label. In this situation, the client have to pay high duty, but we solved it finally ,so customs inspection is passed. case 2) We confirmed to submit correct information to the customs. If not, how can the customs accept this cargo? The reject reason is disqualified cargo for import. Pls note the rejection is not by customs ,but by Commodity Inspection Bureau. You can ask AGL SHA to recheck for you.4) This shipment is nominated by you. So all the payment is only between Glovision and Trans-China. The problem between you and the client should be solved in your end.
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