Dear Putita Sae-Lee,
Good day.
I apologize you have not yet received your order.
International Airmail uses two carriers. The first carrier, FedEx International Mail Service, picks up the package from our warehouse. Then, depending on the final destination, drops the package into the Postal System so the final delivery carrier for delivery to you is your local post office. Since this package is routed through the postal service and not an express service, the package is less likely to get customs fees charged to you.
Since your order was shipped via International Airmail with No Tracking Service, I am unable to find the location of the package. International Airmail can be very slow. It can take as long as eight weeks to be delivered to Thailand. Please get back to me after 25 January if the package is still not with you. I can help you better after we have waited the allotted time. Since International Airmail relies heavily on a specific country’s postal service for delivery, it can extend the delivery time by days if not by weeks.
In the meantime, please get in touch with your Local Customs or your Local Post to check if the package is with them.
Feel free to contact me through Live Chat or email me at info@iherb.com if you need anything else.
Live long and prosper.
Thank you.