What make you feel hesitate to go for outsourcing solution?
Outsourcing saves money?
Outsourcing becomes the best solution as it saves the company money without compromising the quality of the work. The average annual call center outsourcing contract represents only a small percentage of the start-up and expansion costs associated with a state-of-the-art call center. In-house call centers remain more expensive over the long term with constant upgrades of IT systems and a continual churn of call center staff.
Outsourcing helps make deadlines?
Aggressive deadlines often make outsourcing the best available option. Consider the tasks you intend to outsource and determine the amount of time it would take for these tasks to be completed in-house. Now consider the amount of time it would take to have these tasks completed through outsourcing. If the answer is outsourcing would be quicker, it is logical to go ahead and outsource these tasks.