• An automobile manufacturer introduces a new team assembly approach
• A furniture company employs laptop computers to help salespeople present a dizzying array of potential office configurations
• Ambulance crews use wireless communications to communicate with a remote physician who provides real-time directions for care
• Airline security staff have access to new databases to scan passengers in an attempt to spot likely candidates for increased scrutiny
• Telecommunications operators receive listening training to help them better establish rapport, in an attempt to increase customer satisfaction
• A hotel chain provides cash incentives to housecleaning staff to help drive repeat business