The management information systems, organizational change and im plementation literatures provide valuable insights into factors that gen erally contribute to implementation success. The measures of success, methods and results in these studies vary. Furthermore, these studies tend to focus on outcomes associated with a variety of information systems within organizations. Taken together, they suggest that system success is related to user characteristics and technological and situational factors. These studies highlight the importance of determining how particular sys tems fit into the work role and the unique needs of individual users study contributes to the existing literature by focusing on preparers' and users' perceptions of the implementation of an ABCM system. We focus on satisfaction rather than other measures of im plementation success, because, at a practical level, users' attitudes to
wards the system may influence their subsequent behavior relative to it.
Therefore, satisfaction is a very important determinant of implementation I
success