OVERVIEW - HERSHEY'S ERP IMPLEMENTATION
FAILURE
When it cutover to its $112-million IT systems, Hershey's worst-case scenarios became reality. Business process and systems issues caused
operational paralysis, leading to a 19-percent drop in quarterly profits and an eight-percent decline in stock price. In the case study analysis that follows, I use Hershey's ERP implementation failure as a case study to offer advice on how effective ERP system testing and project scheduling can mitigate a company's exposure to failure risks and related damages