Through observation, you might discover that neither the system documentation nor the
interview statements are accurate.
Personal observation also can provide important advantages as the development process continues. For example, recommendations often are better accepted when they are
based on personal observation of actual operations. Observation also can provide the
knowledge needed to test or install future changes and can help build relationships with
the users who will work with the new system.
Plan your observations in advance by preparing a checklist of specific tasks you want
to observe and questions you want to ask. Consider the following issues when you prepare your list: