We will send a "PayPal Payment Request" email when the order is ready for shipment. Please go to the PayPal Payment Form using the URL included in the Payment Request email and process your payment from there. You will also be able to access the payment from your account page if there is a payment available.
There is no need to notify us when the payment is completed. Please read this guide for more details.
The payment period for PayPal Express Checkout is "within 3 days from the date we send the Payment Request email". If we cannot confirm your payment within this period, we may consider this a refusal of payment and may cancel your order.
So if you need more time to complete your payment, please be sure to contact us beforehand.
If your order is canceled for payment not being completed on time, there is possibility that we apply restrictions on your account, so please be careful.
Note: The Payment Request email will be sent to the email address registered to your Hobby Search account. Please be careful if do not use the same email address for your PayPal account and Hobby Search account.
If Payment Request email does not arrive, or is accidentally deleted
If you cannot confirm the Payment Request email for whatever reason, please check your account page. If a payment is available, you can access your Payment Request by clicking on the "PayPal Payment button" beside the order number.
If you cannot receive the Payment Request email, please read the article I cannot receive any of email from Hobby Search.
Note: If there is no "PayPal Payment button" available, this will either mean "the order is still being prepared", or "you were too late to pay, and payment period expired".
If your order is still in preparation, we will send you the Payment Request once your order is ready, so please wait a while longer.
If you do not received the Payment Request email within 4 business days after placing your order, and your order does not include any "Back-order" items, please contact us so that we can check the status of your order.
For backorder items, the Payment Request will be sent after your item is stocked, so please check your account page from time to time.
For reserved orders with "Ship on Release" selected, we generally send payment request within 3 business days after the item comes into stock.
For reserved orders with "Monthly Shipment" selected, we generally send payment request within 3 business days from either "the last item in the order comes into stock" or "the beginning of the month", whichever comes first.
If the Payment Link in the Payment Request does not work
If you cannot use the Payment Request, there is possibility that:
- The order is in cue of pending cancellation, or
- The Payment Request is invalid due to adjustment of payment details (such as change of shipping method or combining of items etc.) and a newer payment request is issued.