Allow time to soak it in
If you are trying to cram a lot of new information into a short period of time, both the auditory and visual channels will get overloaded. In our information laden society, people need bite-sized chunks of information. How many phone numbers do you have memorized now vs. ten years ago?
•Tip: Offer learner centered self-paced lessons, websites or modules or spread out training sessions over a few days.