Reference to the same shipment, please note that I have been informed now by the logistics department that we are now paying 100 $ penalty everyday
This is not the first time we face a delay in receiving the documents from you; last time was in the shipment of Doha – Qatar and which we were forced to pay penalties for the delay in submitting the documents to the client
The amount we pay as penalties covers all the profit we are making!!
Please clarify the reason of this usual delay in sending the documents to us ….
In the meantime, please send us the tracking number of the documents of this shipment at the soonest to avoid extra penalties to be paid
Please handle this matter as top urgent