Recently, there have been some problems with your orders. Your late shipment rate is higher than the goal of less than 4%. As a result, you currently may not accept seller-fulfilled orders on Amazon.com. If you have any open orders, please ship them.
A reserve equal to your gross sales amount for the preceding 14 days will apply while your account is under review. Based on your order volume, the amount of the reserve may change daily.
When your account balance exceeds this reserve amount, you will be able to transfer funds based on your settlement schedule. You can view the details on the Payments page in the Reports section of Seller Central (https://sellercentral.amazon.com/gp/payments-account/settlement-summary.html).
You can still accept Amazon-fulfilled orders. You can change any existing seller-fulfilled offers to Fulfilled by Amazon on the Manage Inventory page in Seller Central (https://sellercentral.amazon.com/myi/search/DefaultView.amzn/). To learn more about Amazon-fulfilled orders, search for "Fulfillment by Amazon" in Seller Central Help.
To accept seller-fulfilled orders on Amazon.com, please send us a plan that explains how you will address this problem. For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. When you are ready, send your plan to seller-performance@amazon.com.
Once we receive your plan, we will review it and decide whether you may accept seller-fulfilled orders again.
You can see your customer satisfaction rates on the Account Health page in the Performance section of Seller Central (https://sellercentral.amazon.com/gp/seller-rating/pages/account-health.html). Looking at your late shipments may help you learn how to improve your service.
We look forward to hearing from you.
Sincerely,
Recently, there have been some problems with your orders. Your late shipment rate is higher than the goal of less than 4%. As a result, you currently may not accept seller-fulfilled orders on Amazon.com. If you have any open orders, please ship them.A reserve equal to your gross sales amount for the preceding 14 days will apply while your account is under review. Based on your order volume, the amount of the reserve may change daily.When your account balance exceeds this reserve amount, you will be able to transfer funds based on your settlement schedule. You can view the details on the Payments page in the Reports section of Seller Central (https://sellercentral.amazon.com/gp/payments-account/settlement-summary.html).You can still accept Amazon-fulfilled orders. You can change any existing seller-fulfilled offers to Fulfilled by Amazon on the Manage Inventory page in Seller Central (https://sellercentral.amazon.com/myi/search/DefaultView.amzn/). To learn more about Amazon-fulfilled orders, search for "Fulfillment by Amazon" in Seller Central Help.To accept seller-fulfilled orders on Amazon.com, please send us a plan that explains how you will address this problem. For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. When you are ready, send your plan to seller-performance@amazon.com.Once we receive your plan, we will review it and decide whether you may accept seller-fulfilled orders again.คุณสามารถดูอัตราความพึงพอใจของลูกค้าในหน้าบัญชีสุขภาพในส่วนประสิทธิภาพของผู้ขายเซ็นทรัล (ส่วน https://sellercentral.amazon.com/gp/seller-rating/pages/account-health.html) ดูที่การจัดส่งสินค้าล่าช้าอาจช่วยให้คุณเรียนรู้วิธีการปรับปรุงการบริการของคุณเราหวังว่าจะได้ยินจากคุณขอแสดงความนับถือ
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