Dear ชื่อลูกค้า,
Apologize again for this order not complete with you but I check an employee wrong send the item to you. I feel very bad for my customer not get an order correct and complain to an employee more than. Him said, "Sorry and will improve." Now, I need responsibility by refund money back to you. Sorry again, and hope you understand this case. Thanks.
Best Regards,
Dear ชื่อลูกค้า,
Apologize, for items not arrive at you, and I feel very bad because you don't get items, and I need to support my customer anyway if can you happy and get an item. Now, I mark the shipment from Thailand to your address and normal time it will arrive in you within 14-28 days. But it long time more than, i refund money to you. Please contact back to me.
Please help remove negative because this business is life for my family, and I have two son and two daughter. I take care them by this business only. If Amazon suspended, how I can take care them. I Sorry and Sorry, to you for an item not arrive and hope you understand case shipment delay or may be loss items. Thanks.
Best Regards,
Sorry for all inconvenience, .
Tlexlove