Translating Customer Needs into Projects
Behind almost every IT project is a business requirement – but how do you ensure that the end product
truly meets that business need?
It’s easy for system integrators, computer programmers or software programmers to sit in a meeting
and listen to what their clients say they need a system to do. But often, what they ask for and what you
think they mean are two different things. And when your solution misses the mark, there’s no one to
blame but you, leaving you wide open to an errors and omissions lawsuit.
With any project involving programming or system integration, E&O lawsuits are always a risk. There are
many opportunities for professional liability when designing, programming and implementing these
projects. For example, if there’s a lapse in network reach, mission-critical applications, uptime, systems
integration, scalability or network performance, there’s an opportunity for your client to claim that you
didn’t do what they asked of you.
If that claim escalates to a lawsuit, you may be in for a lot of hassle and expense, especially if you don’t
have the right professional liability insurance for system integrators and programmers. And even if
you’re not sued, you want to get the job done right the first time to avoid costly re-work and change
orders.